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Policy for Refunds

Transparent and straightforward refund terms for your comfort

Introduction

At MutualReferenceHub, we recognize that plans can change, and are committed to ensuring our refund policies are clear and equitable. This document specifies the conditions applicable to refunds for yacht charter services.

Prior to confirming your booking, please review this refund policy. When you book a charter with MutualReferenceHub, it implies you have understood and consent to these refund conditions.

Cancellation and Refund Framework

More than 72 Hours Prior to Charter

100% Refund

Qualified for: Complete refund excluding processing charges

Refund Period: 5-7 business days

Service Fee: €50 for credit card operations

Criteria: Must be submitted in writing through email or telephone

24-72 Hours Before the Charter

50% Refund

Qualified for: Half of the total charter cost

Refund Period: 7-10 business days

Service Fee: €25 subtracted from the refund amount

Criteria: A legitimate justification is mandatory; subject to administrative costs

Less than 24 Hours Prior to Charter

No Refund

Qualified for: Refunds are not provided

Exemption: Situations of urgency may be taken into account

Alternative option: A charter credit might be given at the discretion of the management

Criteria: Verification needed for emergency cases

Cancellations Due to Weather

Guarantee Concerning Weather

Your safety is our paramount concern. If our certified captain determines that the weather conditions are too risky for sailing, we provide adaptable options:

  • Complete Refund: If rescheduling isn't possible, a full refund is given
  • Reschedule: Adjust your charter to a future date without any extra charge
  • Charter Credit: A credit valid for one year from the initial charter date

Procedure for Weather Evaluation

We evaluate the weather considering the following criteria:

  • Analysis of wind patterns
  • Conditions of the sea, including wave sizes
  • Predictions regarding visibility and precipitation
  • Notices and advisories from the Coast Guard
  • Risk assessment by a professional skipper

Timing for Decision: Decisions regarding cancellations for safety reasons are made at least 4 hours before the planned departure.

Refunds Due to Medical Emergencies

Critical Circumstances

We comprehend that unforeseen medical events can happen. Situations that may be eligible for special consideration include:

  • Unexpected ailments or accidents leading to hospital stays
  • Losing a close family member
  • Urgent military duties or orders
  • Being summoned for jury service or law court procedures
  • Catastrophic incidents impeding travel

Requirement for Documentation

To facilitate emergency refund requests, pertinent documents should be provided:

  • Medical report or documentation from the hospital
  • Death record (if relevant)
  • Formal military instructions
  • Legal subpoenas or notices for jury duty
  • Emergency announcements or travel warnings

Reimbursement: Refunds due to emergencies are processed within a window of 3-5 business days post-receipt of the necessary documentation.

Cancellations by the Operator

Mechanical Failures

If the yacht assigned to you suffers from mechanical issues that cannot be rectified in time:

  • Substitute Vessel: We will endeavor to offer a similar vessel as a replacement
  • Complete Refund: Given if there are no appropriate alternatives
  • Partial Refund: Provided if the substituting vessel has differing pricing
  • Compensation: Additional recompense may be extended for the trouble caused

Lack of Crew Availability

In the infrequent occurrence that a certified crew is not available:

  • Efforts will be made to secure an alternate crew
  • A full refund is provided if the charter cannot go ahead
  • Opportunity to reschedule at no extra cost

Refund Procedures

Form of Payment

Reimbursements will be returned via the original mode of payment used during booking:

  • Credit Cards: 5-7 business days
  • Bank Transfers: 7-10 business days
  • Cash/Cheque: 3-5 business days

Charges for Processing

Credit Card Handling

A €50 charge for cancellations with more than 72 hours notice

Handling of Bank Transfers

A €25 charge for any bank transfer reimbursement

International Handling

Extra costs might apply for transactions across borders

Policy on Charter Credits

Instances for Credit Issuance

In certain cases, instead of a refund, charter credits could be provided:

  • Late cancellations (under 24 hours)
  • Cancellations due to weather
  • Voluntary alterations to booking
  • Disruptions in operations

Terms for Credits

  • Validity: Good for one year from the date of issue
  • Transferability: Credits are not transferrable to others
  • Worth: Matches the full value of the charter (exempt from processing fees)
  • Application: Can be used towards any available charters
  • Expiry: No prolongation past the 12-month limit

Reimbursements for Interrupted Services

Service Disruptions

If your experience on the yacht is interrupted or curtailed due to factors we oversee:

  • Refund proportional to the unutilized period
  • Credit for a future yacht booking equivalent in value
  • Complimentary amenities or upgrades

Interruptions Due to Guests

If a charter must end prematurely because of the conduct of guests or safety regulation breaches:

  • No reimbursements for the time left unused
  • The entire charge is still owed
  • Extra charges might be levied

Resolving Disputes

In instances of disagreement with the outcome of a refund, you may:

  • Request an evaluation by our administrative team
  • Present extra proofs or documents
  • Seek help from consumer rights bodies
  • Opt for legal actions as per the law

Procedures to Apply for a Refund

Step 1: Get in Touch

Initiate your refund request through:

Step 2: Present Details

Ensure your request includes:

  • Confirmation code for your booking
  • Date and time of the charter
  • Reason behind cancellation
  • Any backup papers (if needed)
  • Desired method to receive the refund

Step 3: Examination and Executing the Refund

Our team will send an acknowledgment within a day, compare the request with this policy, arrive at a decision in two days, and proceed with approved reimbursements as per the specified timelines.

Things to Note

  • All applications for refunds should be made in written form
  • Reimbursements are processed in €, irrespective of the booking's currency
  • We highly encourage purchasing travel insurance
  • This policy can be updated after a prior notice of 30 days
  • Refunds adhere to the relevant taxes and legal regulations

Contact Points

To inquire about refunds or to submit a request for one:

Department of Refunds
MutualReferenceHub Marine Services Ltd.
Port Hercules
Monaco 98000
Monaco

Phone: +377 93 15 25 00
Email: [email protected]
Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 21, 2026

The intention behind this refund policy is to remain honest and forthright. We urge you to scrutinize these provisions carefully before proceeding with a booking and reach out to us should any queries arise.