Privacy Policy

1. Introduction

MutualReferenceHub ("we," "our," or "us") is dedicated to safeguarding your privacy. This document on Privacy Policy elaborates on our methods of collecting, utilizing, revealing, and securing your data whenever you access our website mutualreferencehub.site or employ our yacht charter offerings.

Your acceptance of the data handling practices as outlined in this policy is implicit when you engage with our services. This policy is in conformity with comprehensive privacy statutes including the Personal Information Protection and Electronic Documents Act (PIPEDA) and other pertinent Canadian privacy regulations.

2. Information We Collect

2.1 Personal Information

Personal information is collected by us whenever you provide it to us willfully during:

• Reserving a yacht charter
• Reaching out to us via our website or telephone
• Signing up for our newsletter
• Completing forms on our web portal
• Taking part in our surveys or promotional activities

Such information may be comprised of:

• Your name, email, telephone number, and residential address
• Billing details (securely processed by third-party entities)
• Preferences and specifics pertaining to the yacht charter
• Emergency point of contact particulars
• Food preferences and health details (if disclosed to us)

2.2 Automatically Collected Information

Information automatically gathered upon your visit to our site includes details about your electronic device and your navigation patterns:

• Internet Protocol (IP) address and geographical data
• Type and version of your browser
• Web pages you've visited and your duration on our site
• URLs of the referring websites
• Details on your device such as type, screen size, etc.

2.3 Cookies and Tracking Technologies

Cookies and similar technologies are utilized on our website to enhance your browsing experience. These technologies allow us to:

• Store your preferences for future visits
• Evaluate our website's functionality and usage
• Deliver customized content to you
• Refine our services

Your browser settings or our cookie consent pop-up enables you to adjust your preferences regarding cookies.

3. How We Use Your Information

The information that we gather is utilized for these purposes:

• Service Provision: To facilitate yacht charter services, process reservations, and communicate regarding your booking
• Client Assistance: To handle your queries and provide support
• Transaction Management: To handle financial transactions and oversee invoicing
• Safety and Protection: To maintain secure operations and to shield against deceitful undertakings
• Promotional Activities: To send you offers and news updates, contingent on your consent
• Site Enhancement: To monitor user interaction on our site and enhance usability
• Statutory Adherence: To abide by pertinent legal prescriptions and norms

4. Disclosure and Sharing of Information

We commit to not selling, trading, or leasing your private data to exterior parties. Nonetheless, we may share your data under these conditions:

4.1 Service Providers

With trusted third-party service vendors assisting us with payment processing; website hosting and maintenance; email marketing campaigns; data analysis for our platform performance; and client services.

4.2 Legal Obligations

Your data may be disclosed if mandated by legal obligations or in response to juridical requests, subpoenas, crises, or inquiries into possible deceit or illegal undertakings.

4.3 Business Realignments

During business restructuring, such as amalgamations, acquisitions, or asset sales, your data might be one of the transferred assets.

5. Data Security

We employ suitable technological and managerial safeguards to secure your personal information from unauthorized access, amendments, exposure, or obliteration. These protective measures encompass encryption, safeguarded servers, controlled entry, consistent evaluations, and educating our staff.

Yet, we must concede that no internet transmission or electronic storage method is entirely impenetrable. Therefore, while we strive to shield your personal data, we cannot assure its absolute security.

6. Data Retention

Your personal information is retained only for the duration that is essential for the purposes for which it was compiled or as mandated by law. Typical retention timelines are:

• Charter Bookings: 7 years (for tax/legal obligations)
• Promotional Communications: Until you opt-out or request deletion
• Web Analytics: 26 months
• Support Interactions: 3 years following the latest communication

7. Your Rights and Preferences

You are endowed with rights to review, amend, eliminate (within legal boundaries), port data, disengage from marketing, and modulate cookies. Should you wish to exercise these entitlements, reach out to us with the contact details provided below.

8. External Services

8.1 Web Analytics by Google

Our website uses Google Analytics for insights on user behavior. You may opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Networking Sites

Our website may contain links to various social media platforms, each subject to its own privacy policy.

8.3 Payment Services

All payment transactions are handled by external payment processors compliant with the Payment Card Industry Data Security Standard (PCI DSS).

9. Transnational Data Exchanges

Your data may be transferred to, and treated in, jurisdictions aside from Monaco. We take care to apply suitable safeguards in accordance with the applicable data protection laws.

10. Privacy of Minors

Our services are not intentionally targeted at individuals below the age of 13, and we avoid collecting their information knowingly. Should you suspect that a minor has mistakenly provided us with personal data, kindly inform us without delay.

11. Amendments to This Privacy Policy

Modifications to this Privacy Policy may occur to stay abreast of new procedures or legislative amendments. Alerts regarding any significant changes will be disseminated through our updated policy publication, emails to registered users, or announcements on our website. Continued engagement with our services following the notice of changes indicates your agreement.

12. Contact Details

For questions regarding this Privacy Policy or our data handling practices, the following contact information is provided:

13. Adherence to Google Ads User Consent Policy

We adhere to the Google Ads User Consent Policy. Preferences for cookies and tracking can be modified at any time through our cookie configuration options.